We're committed to ensuring that our customers get optimum performance and continued value from their Phase Technology analyzer. That's why our customer service & support goal is to minimize downtime and maximize productivity. We promise to do everything we can to resolve problems in the best and quickest way possible to always keep our customers up and running.
Benefits of Phase Technology Customer Service:
Phase Technology customer support is always just a click away – 24/7. The fastest and best way to contact us to ask a question or report a problem is via our computerized incident tracking system. Contact our team at firstname.lastname@example.org
When you email us, your message is entered directly into our fully automated incident tracking system so that we have quick, easy access to details about your inquiry.
After you email us, you’ll receive an instant acknowledgement with a tracking number for future reference. A Phase Technology technician will then respond to you directly within one business day.*
If we are unable to resolve the problem on the phone or via email, a service technician will issue a returned materials authorization (RMA) number and details about shipping the analyzer back to us. We’ll assists in preparation of shipping documents if necessary.
We realize that parts can wear out over time or unexpected problems can happen. In the event that a repair may be necessary, contact Phase Technology for a returned materials authorization (RMA) number and a cost estimate.
When we receive your instrument, we make every effort to repair your analyzer as quickly as possible. After an incoming assessment, we will provide a service estimate for your approval. We then perform the necessary repairs, fully re-calibrate your analyzer (if necessary), and conduct a final check and gate review before shipping back to you.
Should you need a service rental analyzer in the meantime, we are happy to make the necessary arrangements to ensure that your lab remains up and running.
* Phase Technology Customer Service is available Monday – Friday, 8:00 AM – 5:00 PM (Pacific Time Zone)
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“Thank you for all of your help yesterday! It is always a pleasure for me to work with you, and Phase Technology as a whole. I always get so much help in troubleshooting the instruments. You and the other professionals that I have contact with there are always friendly and so willing to help. I really appreciate it.”